Shipping & returns
All online orders will be shipped via Canada Post Express Service From Mission, BC. Please allow approximately 5-10 business days (after you have received a confirmation email) to receive your order depending on the Canada Post service in your area. If you have special shipping/delivery instructions please make a note in the comment section and if it's possible, we will do our best to make it happen.
Shipping is "on us" on any regular-priced order over $300 (before taxes) anywhere in Canada. Otherwise, you will be charged for shipping as follows:
$18 per item within Canada
*Please note that we currently only ship within Canada
Returns and Exchanges Policies
You are welcome to return or exchange any regular-priced item you purchased online. A Request for a Refund/Exchange RA (Return Authorization) must be emailed within 3 days of receiving your order. Please see the sections "Return for Refund" and "Return for Exchange" for more specifics.
All returns and exchanges must be done through an insured carrier or Canada Post Express so that you are covered in the event a returned item doesn't make it back to us or arrives damaged.
An item is refundable if it is unworn, unaltered, and in the original box and/or with all tags attached. Sale merchandise, items noted as "final sale" and shipping costs are non-refundable.
The item must be wrapped properly to protect the box it was shipped with. Unfortunately, there are no exceptions with our return conditions; all items must be in "perfect, as new condition" when we receive them.
Some examples of items that will not receive a refund (or Return Authorization):
- worn/damaged/altered items
- items without the original box and / or original tags
- purses, wallets, socks, jewelry, scarves
- sale or promotional items
- shipping costs
You are responsible for all freight costs and insurance to send your return item(s) back to us. Please ensure that you have wrapped the package well so that the box is protected and use a reputable carrier. Don't forget to keep your tracking number.
Return for Refund
Need to return your product for a refund? We will gladly provide you with a store credit note. Please review the "Returns and Exchange Policies" section and make sure your item is returnable. Then contact us at [email protected]
In your email please indicate that you are seeking an RA (Return Authorization) and what item(s) it is that you are wishing to return. Please make sure you include your ticket number from your store receipt in your email. The ticket number is in the top section of your receipt. Once we have all the details a RA will be issued to you. It is very important that this number (RA) be written on the outside of the returned package. The RA form must also be included in your return box along with a photocopy of the store original receipt.
As long as your package is delivered to us within 10 days from the date the RA was issued to you, you will receive a refund on the card with which you made the original purchase. Please check the date on your RA to avoid confusion. (A credit note will be issued for packages received after 10 days from the date the RA was issued.) The refund may take up to 10 business days to process depending on your initial method of payment.
Please contact us if you have any questions or concerns. While we must adhere to our returns and exchanges policies, we recognize that occasionally exceptional circumstances do occur. If a reasonable solution is possible we will try our very best to accommodate your needs so please don't hesitate to let us know.
Return for Exchange
Receive your shoe and need a different size /colour/style? No problem! Check out our "Returns and Exchanges Policies" section and make sure your item is returnable/exchangeable. Then, email us at [email protected]
In the email please indicate that you are seeking an RA (Return Authorization) for an EXCHANGE and what item(s) it is that you are wishing to return for and exchange. Please make sure you include your receipt ticket number in your email. This number is found in the top section of your store receipt. Once we have all the details an RA will be issued to you. It is very important that this number be written on the outside of the returned package. The RA form must also be included in your return box along with a photocopy of your store receipt.
If available, we will hold your requested item(s) until we receive your returned package. A long as your package is delivered to us within 10 days from the date the RA was issued to you, we will process your new order and have it shipped to you. (A credit not will be issued for packages received after 10 days from the date the RA was issued.)
If your item is returned without an RA and / or is not in "perfect, as new" condition the item will be sent back to you at your expense and no refund or exchange will be given.
Please contact us if you have any questions or concerns. While we must adhere to our returns and exchanges policies, we recognize that occasionally exceptional circumstances do occur. If a reasonable solution is possible, we will try our very best to accommodate your needs so please don't hesitate to let us know.
Requesting a Refund/Exchange RA(Return Authorization)
A Step by-Step Guide
- Email ([email protected]) within 3 days of receiving your order to request an RA.
A) Style name and/or number
B) Colour and size
C)Reason for return/exchange
In the case of an exchange, please indicate the item you would like to exchange for your returned item. Please include the style, colour, and size. We will check our inventory and hold the item for you immediately.
2. Once we have received and approved your request, we will send you an RA form with a RA number.
3. Please wrap your parcel nicely and enclose the RA form and photocopy of your store receipt. If you are unable to provide a photocopy of your original store receipt please include the ticket number off that original store receipt which is found in the top section of the receipt.
Write your RA number on the outside of the package as well.
Pay and insure for it to be sent to:
Goody Too Shoes
RA# (insert RA number here)
#203 - 33123 1st Ave
Please make sure all returns are insured with a reputable carrier. Please don not return any package via a COD courier service as it will not be accepted and you will get stuck paying for it to travel back to you (and that can get expensive!) You can always use our help to get through this process.
4. Once the package has been received and assessed we will process your exchange or credit note within 10 working days*. You will receive an email from us once we have issued the credit note or notified that your exchanged item has been sent. There are no "Refunds" issued for any purchase.
When Lightspeed Payment Processing is the method of payment Goody Too Shoes will send you a credit note that can be used towards future purchases.
If you are wondering if your item can be returned or exchanged after reading this section on "Returns & Exchanges Policies" and have any other questions, please email us at [email protected]